bde9 Privacy Policy — Your Data, Your Rights

1. Introduction

bde9 ("we", "us", "our") operates the online gaming platform at bde9.app, serving players across Dhaka, Chittagong, Sylhet, and throughout Bangladesh. As part of running this platform, we collect and process personal data about players and visitors. This Privacy Policy sets out our data practices in plain, transparent language so you always know exactly how your information is handled.

This Privacy Policy applies to all personal data collected through the bde9 website, mobile experience, customer support channels, and promotional communications. By registering an account or using the bde9 Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described below.

2. What Data We Collect

bde9 collects personal data that is necessary to provide a safe, compliant, and personalised gaming experience. We collect only what is genuinely needed and do not collect sensitive data such as health information or religious affiliation unless specifically required for responsible gaming purposes.

3. How We Use Your Data

bde9 uses personal data only for the specific purposes for which it was collected. We do not use personal data for unrelated purposes without obtaining fresh consent. The primary purposes are as follows:

• Account Management: To create, verify, and manage your bde9 player account, including age verification, KYC compliance, and account security monitoring.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to detect and prevent fraudulent transactions; and to maintain transaction records as required by applicable financial obligations.
• Service Delivery: To provide access to games, live casino tables, cricket betting markets, and all other features of the bde9 Platform, and to personalise your experience based on your preferences and activity.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to apply deposit limits and self-exclusion tools you activate, and to fulfil our responsible gaming obligations.
• Customer Support: To respond to support requests and complaints via live chat or email, and to maintain communication records for quality assurance and dispute resolution.
• Marketing Communications: To send promotional offers and bonus notifications where you have opted in to receive marketing communications. You may opt out at any time by contacting support or using the unsubscribe option in any marketing email.

4. Legal Basis for Processing

bde9 processes personal data on the following legal bases, depending on the specific activity. We will only process your personal data where we have a valid legal basis to do so.

• Contractual Necessity: Processing necessary to perform the contract between you and bde9 — specifically to operate your account, process payments, and provide Platform access.
• Legal Obligation: Processing required to comply with applicable legal obligations including anti-money laundering rules, age verification obligations, and financial record-keeping requirements.
• Legitimate Interests: Processing in bde9's legitimate interests where those interests are not overridden by your rights — for example, fraud detection, platform security monitoring, and responsible gaming analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional personalisation features. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

bde9 does not sell, rent, or trade personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances below, and only to the extent necessary for each stated purpose.

• Payment Partners: Financial data is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to process deposits and withdrawals. These partners are contractually bound to use your data only for payment processing.
• Game Providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe receive the minimum technical data required to deliver their games to your session, under strict data processing agreements with bde9.
• Legal and Regulatory Authorities: bde9 may disclose personal data to law enforcement or regulatory authorities where required by applicable law, court order, or where disclosure is necessary to prevent or investigate fraud or criminal activity.
• Service Providers: Trusted third-party providers assisting with cloud hosting, fraud detection, and support tooling may access personal data strictly to the extent needed to perform their contracted services under binding data processing agreements.

6. Cookies and Tracking Technologies

bde9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. By continuing to use the bde9 Platform, you consent to the use of cookies as described in this section.

• Essential Cookies: Required for the Platform to function — including session authentication tokens, security cookies, and language preference settings. Essential cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform. This data helps us improve performance, identify popular games, and optimise the user experience for Bangladesh players.
• Functional Cookies: Store your preferences such as display settings, recently played games, and notification preferences to provide a more personalised experience on return visits.

You can manage cookie preferences through your device or browser settings. Disabling certain cookies may affect Platform functionality. bde9 does not use third-party advertising cookies or retargeting pixels on the Platform.

7. Data Retention

bde9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. General retention periods: account data is retained for the duration of the active account relationship and for a minimum of 5 years after account closure; financial transaction records are retained for a minimum of 7 years in line with applicable financial record-keeping requirements; responsible gaming records including self-exclusion history are retained for a minimum of 5 years; customer support and communication records are retained for 3 years from the date of last contact.

Where personal data is no longer required for any lawful purpose, bde9 will securely delete or anonymise the data. Where full deletion is not immediately possible due to technical constraints — for example, data held in backup systems — that data will be isolated from further processing until deletion is feasible.

8. Data Security

bde9 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include SSL/TLS encryption for all data in transit between your device and bde9.app; encrypted storage of sensitive financial data and authentication credentials; strict access controls ensuring personal data is accessible only to bde9 staff with a legitimate operational need; regular security assessments of the Platform infrastructure; and two-factor authentication options available for all player accounts.

9. Your Data Rights

As a bde9 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the bde9 support team at [email protected]. bde9 will respond to all data rights requests within 30 days of receipt.

• 👁️
  Right of AccessYou may request a copy of the personal data bde9 holds about you, together with information about how it is being processed.
• ✏️
  Right to RectificationYou may request correction of any inaccurate personal data bde9 holds about you, or have incomplete data completed.
• 🗑️
  Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to bde9's legal data retention obligations.
• 📦
  Right to PortabilityYou may receive a copy of personal data you provided to bde9 in a structured, machine-readable format, and request that it be transmitted to another data controller where technically feasible.
• 🚫
  Right to ObjectYou may object to processing of your personal data based on legitimate interests, including profiling. You also have the right to object at any time to processing for direct marketing purposes.
• ⏸️
  Right to Restrict ProcessingYou may request that bde9 restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is under consideration.

To submit a data rights request, email [email protected] with the subject line 'Data Rights Request', including your registered account username and a description of the right you wish to exercise. bde9 may need to verify your identity before processing the request.

10. Children and Minors

The bde9 Platform is strictly for adults aged 21 years and above. bde9 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the bde9 Platform. If bde9 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

11. Third-Party Links and Services

The bde9 Platform may reference third-party services such as payment providers and game studios. bde9 is not responsible for the privacy practices of any third-party service. Where you interact directly with a third-party service — for example, completing a bKash payment through a third-party gateway — that service's own privacy policy applies to the data you provide to them. bde9 recommends reviewing the privacy policies of any third-party services you use in connection with the Platform.

12. Changes to This Privacy Policy

bde9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, new sharing arrangements, or significant changes to retention periods — bde9 will provide reasonable advance notice by posting the updated Privacy Policy on this page with a revised effective date.

Your continued use of the bde9 Platform following the posting of any changes constitutes your acceptance of the revised policy. If you do not agree with any changes, you must stop using the Platform and may request account closure by contacting [email protected].

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bde9 holds about you, please contact the bde9 data team. Our support team is available 24/7 via live chat on the Platform for general queries. For formal data rights requests or privacy complaints, please use the contact email address below.